Traditional banking institutions in Indonesia are facing unprecedented competition as fintech adoption rates surge across the country. A new study by ProSpace Indonesia reveals that 47% of Indonesian banking customers now use at least one fintech service regularly, up from 31% in 2023.
Digital payments lead the disruption, with peer-to-peer lending, investment platforms, and neobanks gaining significant market share. The report indicates that traditional banks could lose up to 28% of their revenue streams to fintech competitors by 2027 if they fail to adapt.
“Banks are no longer competing with other banks—they’re competing with user experience and technological innovation,” explains Fitra Widjaja, Banking Sector Analyst at ProSpace. “Institutions that embrace open banking and collaborative models with fintech players are maintaining their competitive edge.”
The central bank’s regulatory sandbox approach has enabled controlled innovation while maintaining financial stability. Meanwhile, recent regulatory changes have opened doors for virtual banking licenses, with five new digital-only banks launched in the past year.
Traditional banks are responding with digital transformation initiatives, with the top five banks allocating an average of 15% of operational budgets to technology investments this year—double the amount from 2023.
The ultimate winners may be Indonesian consumers, who now enjoy more financial options, lower fees, and improved access to credit and investment opportunities.
For more information: Phone: +62 21 5799 8989 Email: info@prospaceindonesia.com Follow @prospace.indonesia on Instagram for updates