Telemedicine has become an integral component of Indonesia’s healthcare system, with ProSpace Indonesia’s Digital Health Survey showing that 34% of Indonesians used telemedicine services in 2024, compared to 19% in 2023. Rural areas show the most dramatic adoption growth as connectivity improves and provider coverage expands.
Monthly telemedicine consultations now exceed 8.5 million nationwide, with general practice, dermatology, and mental health services as the most frequently accessed specialties. Integration with pharmacy delivery services has proven particularly valuable, with medication fulfillment times averaging 55 minutes in urban areas.
“Telemedicine has transcended its pandemic-era positioning as an emergency solution to become a preferred access channel for many Indonesians,” explains Dr. Ratna Purnama, Telemedicine Policy Expert at ProSpace. “The convenience, affordability, and increasingly sophisticated clinical protocols have established telehealth as a permanent feature of the healthcare landscape.”
The regulatory framework continues to evolve, with updated guidelines released in January 2025 expanding the scope of permitted telemedicine services while establishing clear quality and privacy standards. Electronic prescribing regulations now apply nationwide, enabling seamless medication management.
Integration with the national health insurance system has progressed, with select chronic disease management protocols now reimbursable through telemedicine channels. Meanwhile, employer health benefits increasingly include telemedicine options, with 78% of large employers offering such coverage.
Challenges include ensuring equitable access for low-income populations and developing specialized protocols for complex conditions requiring hybrid physical-virtual care models.
For telemedicine implementation guidance: Phone: +62 21 5799 8989 Email: info@prospaceindonesia.com Follow @prospace.indonesia on Instagram for updates